Order Processing and Confirmation: Upon receipt of your order, a confirmation email will be sent to the email address provided. Processing typically occurs within 2-3 business days. During peak periods or special circumstances, processing times may extend.
Shipping Methods and Carriers: We partner with several trusted carriers for domestic and international shipping. The choice of carrier is determined by the nature of goods ordered and the delivery location to ensure optimal shipping conditions.
Delivery Timescales: Delivery times vary based on the destination and shipping method chosen. Once your order is dispatched, you will receive an email with tracking details, enabling you to monitor your shipment.
International Deliveries: WT offers international shipping to numerous countries. The recipient is considered the importer of record and must comply with all laws and regulations of the destination country. Any additional charges for customs clearance must be borne by the recipient.
Shipping Charges: Shipping fees are dependent on the size, weight, and destination of your order. The final calculation will be provided at checkout before payment submission.
Failed Deliveries and Returned Packages: In the case of a failed delivery attempt by the carrier due to incorrect address details or the recipient’s unavailability, any additional costs for re-delivery will be borne by the customer.
Address Modifications: Due to our commitment to prompt order processing, we cannot alter the shipping address once the order has been placed.
Damaged or Lost Shipments: If your order arrives damaged, or in the event of a lost shipment, please contact our customer service promptly. We will assist in the investigation and the process of claiming with the appropriate carrier.
Shipping Liability: Once a shipment has left our premises, we cannot be held responsible for any delays or interruptions in the delivery process caused by the carrier or any third-party influences. However, our customer service team will make every effort to assist you in such situations.
By placing an order with WT, you agree to these shipping policies. WT reserves the right to modify its shipping policy at any time, and it is the customer’s responsibility to review it regularly.