Service Commitment: At WT, our commitment to customer satisfaction extends beyond the point of sale. We pride ourselves on offering comprehensive after-sales services, designed to ensure your experience with our products is seamless and satisfactory.
Product Inquiries: Our dedicated customer service team is available to answer any product-related questions or concerns you may have post-purchase. We aim to respond to all queries within a 48-hour window.
Warranty Service: We offer a warranty for our products against manufacturing defects. If you encounter any product issues within the warranty period, please contact our customer service for assistance. Note that this warranty does not cover damages caused by misuse, abuse, or regular wear and tear.
Product Returns: If you’re not completely satisfied with your purchase, we accept returns within a set timeframe from the delivery date. Returned items must be in their original condition. Please reach out to our customer service for detailed return procedures and conditions.
Product Exchanges: If you’ve received a faulty product or wish to exchange an item, please contact our customer service. Any exchanges are subject to product availability and are processed after the return of the original item.
Installation Assistance: If you require assistance with product installation, our customer service can provide guidance or direct you to relevant resources.
Service Limitations: While we strive to assist with all product-related issues, we cannot provide on-site service for installations, maintenance, or troubleshooting. We recommend hiring a professional for these services when needed.
Feedback and Suggestions: We value your feedback and suggestions. Whether you have ideas for product improvements or service enhancements, we encourage you to share them with us.
Liability: Our liability for damages resulting from any service provided is limited to the cost of the service. We are not liable for indirect or consequential damages.
By accessing or using our services, you agree to this After-Sales Service Policy. We reserve the right to revise this policy at any time. Please review the policy periodically for changes.